When a payment plan gets authorised and captured via Affirm, it becomes an official plan transaction. This means an Affirm fee will be charged for this service.
If you want to cancel a plan without getting a fee, bear in mind the following steps:
- Payment plans must be voided in the authorisation stage of the transaction so they won't be captured and registered as an official plan. At this point, you can cancel the plan without any Affirm fee.
- Once a plan is captured, this will count as an official or active plan for Affirm, and cancelling or voiding it won't be possible. The plan terms can't be changed or updated after application. If the customer needs a refund, you can refund the plan. However, the Affirm fee will be charged. That's why we recommend voiding the plan before it gets captured.
- Learn more about how to void payment plans that haven't yet been captured.
For more help, contact our Merchant Care team.